Privacy Policy

Effective Date: January 10, 2025

We care deeply about your privacy — so here’s what we collect, how we use it, and how you stay in control. No legal bloat. No hidden clauses. Just transparency.

Quick Summary

  • We don’t sell your data.

  • We don’t use your content to train AI.

  • We only collect what’s needed to deliver your project.

  • You can request your data at any time.

  • We use Google Analytics (anonymized) to improve the site.

1. Who We Are

We’re ReplyRate, a copywriting studio that blends human expertise with smart tools to deliver fast, high-quality content. You can contact us at replyrateteam@gmail.com for any privacy questions.

2. What We Collect

We collect a few types of data:

Project & Contact Info

  • Name, email, company name

  • Project briefs and submitted content

  • Messages or feedback you send us

Payment Info

  • Processed securely by Stripe.

  • All payments are handled securely via Stripe — we never access or store your card details.

  • Through Google Analytics, we collect:

    • Device/browser type

    • Pages visited

    • Time on site

    • Country/location (approximate)

  • This data is aggregated and anonymized. We use it only to improve the experience — not to profile or target you.

3. How We Use It

We use your data to:

  • Deliver the services you request

  • Communicate with you about your project

  • Improve our site (via anonymous analytics)

  • Process payments via Stripe

We do NOT:

  • Use your content to train AI

  • Sell your data to anyone

  • Use unnecessary tracking

4. AI Usage & Confidentiality

We may use a range of AI tools in our framework internally to assist with writing and brainstorming.
But:

  • Your content is confidential — only accessed by our team to work on your project.

  • We do not train AI models on your data.

  • We don’t reuse your prompts, copy, or briefs.

5. Third-Party Services

We use trusted tools to run our business:

  • Stripe – payment processing

  • Notion / Google Docs – for project management and delivery

  • Google Analytics – anonymized website usage data
    Each of these services processes data under their own policies and terms.

6. Data Retention

We retain project-related data for up to 12 months, for recordkeeping or future revisions. You can ask us to delete it sooner.

7. Your Rights

You have the right to:

  • Request access to your data

  • Correct or update it

  • Request deletion

  • Opt out of any marketing (we rarely send any)

To do any of the above, just email replyrateteam@gmail.com
and we’ll respond within a few days.

8. GDPR / CCPA Compliance

We follow GDPR and CCPA principles:

  • Clear purpose and consent

  • No data selling

  • Fair and secure processing

  • Equal service regardless of privacy preferences

If you’re in the EU or California, you also have the right to file a complaint with your data authority.

9. Security Measures

We use:

  • Encrypted servers

  • Access-controlled platforms

  • Secure project files and backups

No system is 100% bulletproof, but we do our best to protect your info.

10. Changes to This Policy

If we change anything meaningful, we’ll let you know by email or via the site. You can always review the latest version at this page.

In Plain English

We only collect what we need.
We never sell it.
We never train AI with it.
And you can opt out or delete anytime.

Questions?

Email us at replyrateteam@gmail.com. We’ll help.