Terms of Service for ReplyRate

Effective Date: June 19, 2025

1. Introduction

Welcome to ReplyRate! These Terms of Service (“Terms”) govern your access to and use of our AI-assisted copywriting services (“Service”). By using the Service, you agree to be bound by these Terms and our Privacy Policy. If you don’t agree with these Terms, please don’t use the Service.

We may update these Terms from time to time. We’ll notify you of any material changes via our website or email. Continued use of the Service after changes means you accept the updated Terms.

2. Definitions

  • “ReplyRate” / “we” / “our”: ReplyRate registered in Australia.

  • “User” / “you”: Anyone who accesses or uses the Service.

  • “Content”: Materials you submit to be rewritten (e.g., text, documents).

  • “Rewritten Content”: The edited and rewritten version of your submitted Content.

3. Service Overview

ReplyRate provides asynchronous rewriting and enhancement of copy you submit, such as cold emails, bios, and landing pages, using a combination of AI tools and human editors. We are not a full-service creative agency or marketing consultant.

  • Turnaround Time: Turnaround times are outlined per bundle or service (e.g., 3–5 business days).

  • Revisions: Standard bundles include up to two rounds of revisions unless otherwise stated.

  • Third-Party Tools: We use Stripe for payments, Notion for project management, and Google Docs for delivery. You agree to the terms of those services.

4. Eligibility

To use the Service, you must be at least 18 years old and legally capable of entering into a binding contract.

5. Account Registration

Some features may require an account. You agree to provide accurate, up-to-date information and are responsible for safeguarding your account credentials.

6. Payment Terms

One-Time Projects

  • Payment is due upfront.

  • No refunds are provided after work begins, except as required under Australian Consumer Law.

Subscriptions

  • Billed monthly via Stripe, as specified in your plan.

  • You may cancel anytime; cancellation is effective at the end of your current billing cycle.

  • No refunds for unused time in the current period.

All payments are processed securely via Stripe. By using the Service, you agree to their terms.

7. Content and Intellectual Property

  • You retain full ownership of all Content you submit and the Rewritten Content we deliver.

  • You grant ReplyRate a limited, non-exclusive, royalty-free license to use your Content solely to perform the Service.

  • We claim no ownership over your ideas, style, or voice.

8. Acceptable Use

You agree not to:

  • Submit illegal, defamatory, or infringing content.

  • Use the Service for spam or phishing.

  • Abuse, threaten, or harass our team.

  • Violate any applicable laws.

We may remove content or suspend your access for violations.

9. Confidentiality

Your submissions are treated as confidential and will only be shared with team members or third-party tools required to fulfill the Service. We do not sell or reuse client content.

10. Warranties & Disclaimers

The Service is provided “as is” and without guarantees.

  • We do not guarantee conversions, replies, or business outcomes.

  • Rewritten Content is for informational and illustrative use; your discretion applies.

  • We do not warrant that the Service will be error-free or uninterrupted.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • Our total liability is capped at the amount you paid for the affected project or subscription period.

  • Your statutory rights under Australian Consumer Law are not affected.

12. Indemnity

You agree to indemnify and hold harmless ReplyRate, its directors, contractors, and affiliates from any claims or losses related to:

  • Your submitted Content,

  • Your use or misuse of the Service,

  • Breach of these Terms.

13. Termination

You may stop using the Service at any time.
We may suspend or terminate your access without notice if you violate these Terms, misuse the Service, or engage in unlawful activity.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

15. Changes to These Terms

We may update these Terms. If changes are significant, we’ll notify you via email or our website. Continued use after updates means you accept the new Terms.

16. Contact

For questions about these Terms, email us at replyrateteam@gmail.com.